Frequently Asked Questions
Everything you need to know about your gear and our service.
How do I know if the equipment will fit me correctly?
We provide detailed size guides on every product page. If you are between sizes, we recommend sizing up for compression gear and sizing down for loose-fit athletic wear.
What is Pristine Marketplace's return policy on sports gear?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, undergarments and mouthguards cannot be returned once opened.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping costs for heavy items like weights or treadmills are calculated at checkout based on the destination and total weight of the order.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your gear's journey in real-time.
Are the products sold on Pristine Marketplace authentic?
Absolutely. We partner directly with leading sports brands to ensure that every piece of equipment and apparel sold on our platform is 100% authentic and certified for quality.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners at checkout.